How to Fix the “Non-HP Chip Detected” or “Non-HP Circuitry Detected” Error (2026 Guide)

Seeing the message “Non-HP chip detected” or “Non-HP circuitry detected” on your HP printer? This frustrating error often appears after a firmware update or when using third-party cartridges. In this guide, we’ll show you how to bypass the HP chip block and get your printer working again.

Last Updated: July 21, 2026

Common Symptoms of HP Dynamic Security

In 2026, HP’s “Dynamic Security” has become more aggressive. You might see one of these specific messages:

• “Non-HP Circuitry Detected.”
• “Non-HP Chip Detected: The indicated cartridges have been blocked.”
• “Cartridges blocked for containing a non-HP chip.”
• “Supply Problem: One or more cartridges appear to be damaged.”
• “Cartridge locked: This cartridge can only be used in the printer that first installed it.”

These messages usually appear after an HP firmware update enables stricter
Dynamic Security protections or when the printer cannot verify
the electronic chip on an installed cartridge. Depending on your printer model,
the exact wording may vary, but the troubleshooting methods in this guide apply
to most affected HP printers.

How to Bypass the Block (Step-by-Step)

Method 1: Disable “Cartridge Policy” via Web Interface

Many HP OfficeJet and OfficeJet Pro printers allow cartridge restrictions
to be disabled directly from the Embedded Web Server (EWS).

Disable HP Cartridge Protection from the printer web interface to restore compatibility with third-party cartridges.

If the printer screen is locked, use your computer to access the Embedded Web Server (EWS):

1. Find your printer’s IP Address (Settings > Network Summary).
2. Type that IP into your web browser (e.g., 192.168.0.14).
3. Go to the Settings tab > Security > Hardware Settings.
4. Uncheck “Restrictive Mode” or “Cartridge Policy.”
5. Click Apply.

Method 2: Power Reset the Printer & Clean the “Non-HP Chip”

Sometimes the chip is not actually blocked — it is simply unreadable due to
static electricity, dirty contacts, or a temporary communication issue between
the cartridge and printer.

Turn off the printer and unplug it from power for 60 seconds. Remove the
cartridges, then restart the printer and reinstall them after the reboot.
A full power reset can sometimes clear temporary cartridge detection errors.

Next, use a lint-free cloth with a small amount of rubbing alcohol to gently
clean the copper chip contacts on the cartridge. Dirty or statically charged
contacts can trigger the “Non-HP Chip Detected” or “Non-HP circuitry” error.

Method 3: Firmware Downgrade (Advanced Fix)

For HP OfficeJet Pro 9010e, 9015e, and 9125e models, the menu options to disable security are often hidden.
A firmware rollback is the only permanent solution.

HP Printers Commonly Affected by “Non-HP Chip Detected” (2026)

The Non-HP Chip Detected and Non-HP Circuitry Detected errors have been reported on many HP printers after firmware updates that enable Dynamic Security. The models below are among the most commonly affected.

Additional Help for Non-HP Chip Detected Error

If your HP printer still shows the “Non-HP Chip Detected” message even after trying firmware downgrade or cartridge replacement,
the issue may be related to newer firmware security restrictions introduced in 2025–2026.

In such cases, professional remote troubleshooting can help safely restore compatibility and prevent permanent cartridge blocking.
Always ensure firmware updates are reviewed carefully before installing, as some updates permanently disable third-party cartridge support.